Engine/platform details, what changed recently (tune, update, module swap), current symptoms, and what interface/tooling you have access to.
Often, yes. We’ll verify what’s in the ECM and recommend the safest correction path (restore, reflash, or recovery procedure).
Sometimes. We’ll determine if it’s an access/workflow issue, a module state problem, or something outside the scope of remote recovery.
Yes, when it makes sense as part of a verified recovery or correction process, and we’ll confirm they don’t immediately return.
We can’t inspect hardware remotely, but we can often rule out calibration and programming variables. If it looks mechanical, we’ll say so.
Yes. Shops and fleets usually get the smoothest workflow since they have consistent access tools and processes.